Privacy Policy

Aussie Shine Cleaning Services ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with the comprehensive cleaning services we provide, including residential cleaning, commercial cleaning, end of lease cleaning, window cleaning, carpet cleaning, office cleaning, and industrial cleaning, as well as through your interactions with our online platform.

1. Information We Collect

a. Information You Provide to Us Directly

When you interact with us to inquire about or book our services, we may collect personal information that you voluntarily provide, such as:

• Contact Information: Your name, physical address, email address, and phone number when you request a quote, schedule a service, or communicate with us.
• Service Details: Specific information regarding the cleaning services you require, including property type, size, specific cleaning needs, access instructions for your premises, and preferred scheduling details.
• Payment Information: While we do not directly store full payment card details on our servers, transactions are processed through secure third-party payment gateways that may collect necessary payment details to complete your service bookings.
• Communications: Records of your correspondence with us, including emails, phone calls, and messages submitted through our online inquiry forms.

b. Information Collected Automatically

When you visit our online platform, we may automatically collect certain information from your device, including:

• Log Data: Information that your browser sends whenever you visit our site, such as your Internet Protocol (IP) address, browser type and version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the personal information we collect for various purposes, primarily to provide and improve our cleaning services and to communicate effectively with you. Our legal bases for processing your information include:

• Performance of a Contract: To fulfill our obligations arising from any contracts entered into between you and us, including processing your service requests, scheduling and performing cleaning services, and managing payments.
• Legitimate Interests: For our legitimate business interests, such as improving our service offerings, managing customer relationships, detecting and preventing fraud, and conducting analytics to understand how our services are used, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by applicable law, we may obtain your explicit consent for specific processing activities, such as sending marketing communications about new services or promotions.
• Legal Obligation: To comply with applicable laws, regulations, and legal processes, or to respond to lawful requests from public authorities.

Specifically, we use your information to:

• Provide, operate, and maintain our comprehensive cleaning services.
• Process your service bookings and manage payments.
• Communicate with you regarding your service requests, bookings, inquiries, and to provide customer support.
• Personalize your experience with our services and tailor our offerings to your needs.
• Improve and optimize our online platform and service offerings based on user interactions.
• Conduct internal analytics and research to understand service usage patterns.
• Detect, prevent, and address technical issues or fraudulent activities.
• Send you administrative notices, service updates, and, where permitted and in accordance with your preferences, promotional materials related to our services.

3. How We Share Your Information

We value your privacy and do not sell your personal information to third parties. We may share your information only in limited circumstances, including:

• Service Providers: We may engage trusted third-party companies and individuals to facilitate our services, such as payment processors, IT support, website hosting, and, for specific specialized services, independent cleaning contractors. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will notify you before your personal information becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered by this policy.

4. Data Security

We are committed to protecting the security of your personal information. We implement appropriate technical and organizational measures designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. These measures include data encryption, firewalls, secure server environments, and access controls. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as the General Data Protection Regulation - GDPR), you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy or de-identify it to prevent unauthorized access or use.

7. Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at: